A well-established organization in Villieria, Pretoria is seeking a Inbound Contact Centre Agent to join their team. Salary will be discussed in the interview.

PLEASE NOTE:

Should you apply for this vacancy and your skills and experience DO NOT match the inherent REQUIREMENTS of this position, YOUR APPLICATION WILL BE IMMEDIATELY DELETED. Please ensure that you READ and understand this advertised position BEFORE sending your CV to us, or otherwise you will just be wasting YOUR time and ours.

Application Process:

To apply for this position kindly e-mail your updated CV in MS Word format to joe@whmrecruitment.co.za, and indicate the Position name in the Subject Line

Requirements:

  • Must be Male
  • Ages 19 – 40
  • MUST be able to speak, read, & write Afrikaans & English fluently 
  • Background in IT or Technical Support
  • Able to communicate with customers on a variety of channels (WhatsApp, Phone, Email etc.)
  • Resolve customer issues efficiently and courteously promptly
  • Provide a memorable customer experience and awesome customer service
  • Must have good knowledge retention, need to be able to memorize a good amount of information and procedures to follow
  • Attention to detail, good organizational skills and need to be flexible
  • Need to be able to cope under pressure
  • Effective communication skills are a must
  • Previous technical support experience or call centre experience would be an advantage
  • Matric and Computer literate (MS Office, Excel and installing basic applications.)
  • Basic hardware experience
  • Reliable own transportation

Working Hours:
Alternating Shifts

Week 1
Mon-Fri: 08:00 to 15:00
Sat-Sun: Weekend Off

Week 2
Mon-Fri: 10:00 to 19:00
Sat-Sun: 08:00 to 12:00

Disclaimer: Please note that only short-listed candidates will be contacted. Therefore, if you have not received any correspondence within two weeks of your application, you have been unsuccessful

Career Category: Inbound Contact Centre Agent
Career Type: Full Time
Location: Pretoria Villieria

Apply for this position

Allowed Type(s): .pdf, .doc, .docx